Project Support

PTAG is a Project Management Advisory & Services firm, which is recognized in the industry by Project & Construction Management Industry think-tanks, innovative service delivery partners and world leading industrial clients.  We are looking for a Project Support professional to help us expand our presence with our clients in the Power Industry. We seek Project Professionals who will align with our corporate mission, vision & values:

Our mission is to help our clients ensure successful delivery and efficient operation of their major capital projects. Our goal is to employ innovation and strategic thinking by capital project subject matter experts to deliver optimum project results.
PTAG’s vision is to help our clients become global leaders in the selection, planning, and execution of their capital and sustaining projects. 
Our values include:

• Safety: The safety of our employees, suppliers and clients is our top priority
• Collaboration: Creating true partnerships with our clients and service providers
• Leadership: Improving project performance through the application of best practices
• Accountability: Being accountable to our clients for every aspect of an engagement
• Client Satisfaction: Delivering 100% client satisfaction on every project
• Integrity: Open and clear communication in every aspect of our business

Location: Sodus/ Auburn, NY

Type of Employment: Contract

Role & Responsibilities:

• Perform a wide range of assignments and resolve problems independently without close supervision.
• Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.
• Perform and document basic data analysis functions. Perform other duties as required.
• Gain knowledge of policies and procedures related to the new service process.
• Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.
• Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee.
• Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.
• Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
• Participates in emergency storm restoration efforts.
• Works to enhance the communication of policies and procedures to our contractors.
• Learn SAP WMS Management System.

Qualifications / Requirements:

• 3 years of related experience in a customer service, customer focused construction or technical setting
• Lesser experience in combination with related Associates or Bachelor's degree will be considered
• Effective written and verbal communicator
• Attention to Detail
• Able to Multi-Task
• Self-Motivated
•  Ability to process data

PTAG is growing and seeking project professionals who want to join a fast paced, innovative, and team-oriented company. PTAG provides industry competitive salaries and a comprehensive benefits package including an employee share purchase plan. PTAG provides an environment to develop and grow professionally and personally.